146 lines
4.0 KiB
Ruby
146 lines
4.0 KiB
Ruby
class Admin::TicketsApiController < ApplicationController
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protect_from_forgery :except => [:create, :destroy, :close, :reopen]
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def create
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site = RegisteredSite.where(:uid => ticket_params[:site_token]).first rescue nil
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response = {}
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if !site.nil?
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ticket = Ticket.new
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ticket.site_type = ticket_params[:site_type]
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ticket.ticket_creater_id = ticket_params[:ticket_creater_id]
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ticket.ticket_creater_name = ticket_params[:ticket_creater_name]
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ticket.subject = ticket_params[:subject]
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ticket.status = "open"
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ticket.registered_site = site
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type = Category.find(ticket_params[:ticket_type]) rescue nil
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ticket.category = type if !type.nil?
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ticket.save
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tq = TicketQuery.new
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tq.query = ticket_params[:query]
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tq.ticket = ticket
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tq.save
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response["success"] = true
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response["ticket"] = get_ticket_hash(ticket)
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else
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response["success"] = false
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end
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render :json => response.to_json
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end
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def destroy
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tick = Ticket.where(:uid => params[:ticket_id]).first rescue nil
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tick.destroy if !tick.nil?
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render :json => {"success" => true}.to_json
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end
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def close
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ticket = Ticket.where(:uid => params[:ticket_id]).first rescue nil
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ticket.status = "closed"
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ticket.save
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response = {}
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response["success"] = true
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response["ticket"] = get_ticket_hash(ticket)
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render :json => response.to_json
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end
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def reopen
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ticket = Ticket.where(:uid => params[:ticket_id]).first rescue nil
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ticket.status = "open"
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ticket.reopened_count = ticket.reopened_count + 1
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tq = TicketQuery.new
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tq.query = params[:query]
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tq.ticket = ticket
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tq.save
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ticket.save
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response = {}
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response["success"] = true
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response["ticket"] = get_ticket_hash(ticket)
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render :json => response.to_json
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end
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def tickettypes
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site = RegisteredSite.where(:uid => params[:store_token]).first rescue nil
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ma = ModuleApp.find_by_key("ticket")
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if !site.nil?
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types = ma.categories.enabled.collect do |tt|
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{
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"title_translations" => tt.title_translations,
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"id" => tt.id.to_s
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}
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end
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render :json => {"success" => true, "ticket_types" => types}.to_json
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else
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render :json => {"success" => false}.to_json
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end
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end
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def gettickets
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site = RegisteredSite.where(:uid => params[:site_token]).first rescue nil
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tickets = {}
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if !site.nil?
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if params[:type].nil? && params[:query].nil?
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site_tickets = site.tickets.desc(:created_at).page(params[:page]).per(5)
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else
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q = params[:query]
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t = params[:type]
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case t
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when "text"
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regex = Regexp.new(".*"+q+".*", "i")
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site_tickets = site.tickets.where(:subject => regex).desc(:created_at).page(params[:page]).per(25)
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when "number"
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site_tickets = site.tickets.where(:uid => q).desc(:created_at).page(params[:page]).per(25)
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end
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end
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tickets = site_tickets.collect do |ticket|
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get_ticket_hash(ticket)
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end
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end
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render :json => {"tickets" => tickets,"total_pages" => site_tickets.total_pages}.to_json
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end
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def getticket
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ticket = Ticket.where(:uid => params[:ticket_id]).first rescue nil
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response = {}
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if !ticket.nil?
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response["success"] = true
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response["ticket"] = get_ticket_hash(ticket)
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response["ticket"]["creator_name"] = ticket.ticket_creater_name
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response["ticket"]["creator_id"] = ticket.ticket_creater_id
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response["ticket"]["queries"] = []
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ticket.ticket_queries.each do |qu|
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r = {"query" => qu.query, "responses" => []}
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r["responses"] = qu.ticket_query_responses.collect do |qr|
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user = User.find(qr.response_by) rescue nil
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{
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"response" => qr.response,
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"response_time" => qr.created_at,
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"response_by" => (user.name if !user.nil?)
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}
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end
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response["ticket"]["queries"] << r
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end
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else
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response["success"] = false
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end
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render :json => response.to_json
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end
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private
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def ticket_params
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params.require(:ticket).permit!
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end
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def get_ticket_hash(ticket)
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t = {}
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t["ticket_number"] = ticket.uid
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t["status"] = ticket.status
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t["can_be_reopened"] = ticket.can_be_reopened?
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t["ticket_type"] = ticket.category.title
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t["created_at"] = ticket.created_at
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t["subject"] = ticket.subject
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t
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end
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end |