129 lines
5.3 KiB
Plaintext
129 lines
5.3 KiB
Plaintext
|
<% case @ticket.status
|
||
|
|
when "open"
|
||
|
|
badge_class = "tk-open"
|
||
|
|
when "closed"
|
||
|
|
badge_class = "tk-close"
|
||
|
|
when "commenced"
|
||
|
|
badge_class = "tk-processing"
|
||
|
|
end
|
||
|
|
%>
|
||
|
|
<% content_for :page_menu do %>
|
||
|
|
<ul class="list-sidebar">
|
||
|
|
<li class="item-sidebar"><a class="btn-sidebar" href="<%= sites_path %>"><i class="fa fa-home" aria-hidden="true"></i><%= t("client_management.my_sites") %></a></li>
|
||
|
|
<li class="item-sidebar active"><a class="btn-sidebar" href="/cpanel/site/<%= @site.uid %>"><i class="fa fa-envelope" aria-hidden="true"></i><%= t("client_management.tickets") %></a></li>
|
||
|
|
<li class="item-sidebar"><a class="btn-sidebar" href="#"><i class="fa fa-server" aria-hidden="true"></i><%= t("client_management.services") %></a></li>
|
||
|
|
<li class="item-sidebar"><a class="btn-sidebar" href="#"><i class="fa fa fa-credit-card-alt" aria-hidden="true"></i><%= t("client_management.payments") %></a></li>
|
||
|
|
</ul>
|
||
|
|
<% end %>
|
||
|
|
<section class="cp-content col-md-10">
|
||
|
|
<div class="cp-bread">
|
||
|
|
<ol class="breadcrumb">
|
||
|
|
<li><a href="/cpanel/sites">Sites</a></li>
|
||
|
|
<li><a href="/cpanel/site/<%= @site.uid %>"><%= @site.title %></a></li>
|
||
|
|
<li><a href="/cpanel/site/<%= @site.uid %>">Tickets</a></li>
|
||
|
|
<li class="active"><%= @ticket.uid %></li>
|
||
|
|
</ol>
|
||
|
|
</div>
|
||
|
|
<h2 class="cp-page-title">
|
||
|
|
Ticket number : #<%= @ticket.uid %>
|
||
|
|
</h2>
|
||
|
|
<% if @ticket.status != "commenced" %>
|
||
|
|
<div class="cp-function-box clear">
|
||
|
|
<% case @ticket.status %>
|
||
|
|
<% when "open" %>
|
||
|
|
<a href="/cpanel/ticket/<%= @ticket.id.to_s %>/close" data-confirm="Are you sure?" class="btn btn-warning pull-right ticket-action-btn">Close</a>
|
||
|
|
<% if !@ticket.reopened? %>
|
||
|
|
<a data-method="delete" data-confirm="Are you sure?" href="/cpanel/ticket/<%= @ticket.id.to_s %>/delete" class="btn btn-danger pull-right ticket-action-btn">Delete</a>
|
||
|
|
<% end %>
|
||
|
|
<% when "closed" %>
|
||
|
|
<% if @ticket.can_be_reopened? %>
|
||
|
|
<a href="/cpanel/ticket/<%= @ticket.id.to_s %>/reopen" class="btn btn-info pull-right">Reopen</a>
|
||
|
|
<% end %>
|
||
|
|
<% end %>
|
||
|
|
</div>
|
||
|
|
<% end %>
|
||
|
|
<div id="error-msg-area" class="cp-message-box hide">
|
||
|
|
<div class="message-text">
|
||
|
|
Sorry, we found nothing.
|
||
|
|
</div>
|
||
|
|
</div>
|
||
|
|
<div class="cp-comments-ticket">
|
||
|
|
<div class="header-comments">
|
||
|
|
<span class="subject-ticket"><%= @ticket.subject %></span>
|
||
|
|
<div class="info-ticket">
|
||
|
|
<span class="type-ticket"><i class="fa fa-user" area-hidden="true"></i><%= @ticket.author %></span>
|
||
|
|
<span class="type-ticket"><i class="fa fa-file" aria-hidden="true"></i>Type : <%= @ticket.category.title %></span>
|
||
|
|
<span class="time-ticket"><i class="fa fa-clock-o" aria-hidden="true"></i>Time : <%= @ticket.created_at.strftime("%d %B %y %H:%M") %></span>
|
||
|
|
<span class="number-ticket"><i class="fa fa-tags" aria-hidden="true"></i>Number : <%= @ticket.uid %></span>
|
||
|
|
</div>
|
||
|
|
<span class="status-ticket <%= badge_class %>"><%= @ticket.status.capitalize %></span>
|
||
|
|
</div>
|
||
|
|
|
||
|
|
<!-- lopp here -->
|
||
|
|
<% @ticket.ticket_queries.asc(:created_at).each do |query| %>
|
||
|
|
<div class="comments-group">
|
||
|
|
<div class="post-comments">
|
||
|
|
<p><%= query.query.html_safe %></p>
|
||
|
|
</div>
|
||
|
|
<% responses = query.ticket_query_responses.for_clients.asc(:created_at) %>
|
||
|
|
<% if responses.count > 0 %>
|
||
|
|
<div class="talk-comments">
|
||
|
|
<div class="box-talk">
|
||
|
|
<div class="header-talk">
|
||
|
|
<h3 class="talk-title"><i class="fa fa-commenting-o" aria-hidden="true"></i>Response</h3>
|
||
|
|
</div>
|
||
|
|
<% responses.each do |response| %>
|
||
|
|
<div class="response-talk">
|
||
|
|
<div class="author-talk">
|
||
|
|
<div class="pic-author">
|
||
|
|
<img src="<%= response.author.member_profile.avatar.thumb.url %>" alt="author">
|
||
|
|
</div>
|
||
|
|
<span class="name-author"><%= response.author.name %></span>
|
||
|
|
<span class="time-author"><%= response.created_at.strftime("%d %B %Y - %H:%M") %></span>
|
||
|
|
</div>
|
||
|
|
<div class="text-talk">
|
||
|
|
<%= response.response.html_safe %>
|
||
|
|
</div>
|
||
|
|
</div>
|
||
|
|
<% end %>
|
||
|
|
</div>
|
||
|
|
</div>
|
||
|
|
<% end %>
|
||
|
|
</div>
|
||
|
|
<% end %>
|
||
|
|
</div>
|
||
|
|
</section>
|
||
|
|
<script type="text/javascript">
|
||
|
|
$(document).bind("ajaxSend", function(elm, xhr, s){
|
||
|
|
if ((s.type == "POST") || (s.type == "DELETE")) {
|
||
|
|
xhr.setRequestHeader('X-CSRF-Token', '<%= form_authenticity_token %>');
|
||
|
|
}
|
||
|
|
});
|
||
|
|
$(document).on("click","a.ticket-action-btn",function(){
|
||
|
|
var el = $(this),
|
||
|
|
actionType = "get";
|
||
|
|
if(el.hasClass("btn-danger")){
|
||
|
|
actionType = "delete";
|
||
|
|
}
|
||
|
|
if(confirm("Are you sure?")){
|
||
|
|
$.ajax({
|
||
|
|
url : el.attr("href"),
|
||
|
|
type : actionType,
|
||
|
|
dataType : "json"
|
||
|
|
}).done(function(data){
|
||
|
|
if(data.success){
|
||
|
|
window.location.reload();
|
||
|
|
}else{
|
||
|
|
$("#error-msg-area").find(".message-text").text("Sorry, we were unable to perform the requested action.");
|
||
|
|
$("#error-msg-area").removeClass("hide");
|
||
|
|
$("*").animate({scrollTop:0}, '300');
|
||
|
|
}
|
||
|
|
})
|
||
|
|
}
|
||
|
|
return false;
|
||
|
|
})
|
||
|
|
<% if !@reopen_error.blank? %>
|
||
|
|
$("#error-msg-area").find(".message-text").text("<%= @reopen_error %>");
|
||
|
|
$("#error-msg-area").removeClass("hide");
|
||
|
|
<% end %>
|
||
|
|
</script>
|