tickets/app/views/admin/tickets_manage/_ticket.html.erb

<% return if ticket_counter >= 5 %>
<% case ticket.status 
  when "open"
    badge_class = "t-status-open"
  when "closed"
    badge_class = "t-status-close"
  when "commenced"
    badge_class = "t-status-processing"
  end
%>
<div class="ticket ticket-item" id="ticket_<%= ticket.id.to_s %>" data-id="<%= ticket.id.to_s %>">
	#<%= ticket.uid %> - 
  <a class="ticket-link" href="<%= admin_ticket_path(ticket.id) %>">
    <span class="ticket-title"><%= ticket.subject %></span>
  </a>
  <% if !ticket.registered_site.nil? %>
    <a class="ticket-site-link" href="http://<%= ticket.registered_site.site_domain %>" target="_blank">
      <i class="fa fa-external-link"></i>
      <%= ticket.registered_site.title %>
    </a>
  <% else %>
    <span class="ticket-site-dead"><i class="fa fa-chain-broken"></i> Site deleted</span>
  <% end %>
  <span class="ticket-date"><abbr title="<%= ticket.created_at.strftime("%dth %B %y %H:%M") %>"><i class="fa fa-calendar" aria-hidden="true"></i></abbr></span>
	<div class="ticket-label pull-right">
  <% if ticket.is_urgent? %>
    <span class="label label-danger">
      <i class="fa fa-fire"></i>
      Urgent
    </span>
  <% end %>
	 <span class="label <%= badge_class %>">
    <i class="fa fa-eye"></i>
      <%= ticket.status.capitalize %>
    </span>
    <% if !ticket.taken_by.nil? %>
      <span class="ticket-author label label-primary">
        <i class="icon-user"></i> 
        <% user = User.find(ticket.taken_by) rescue nil %>
         <%= !user.nil? ? user.name : "User Deleted" %>
      </span>
    <% end %>
	</div>
</div>