tickets/app/views/admin/tickets_manage/_query.html.erb

<div class="ticket-query-wrap">
  <div class="query ticket-query">
    <span class="query-created-date t-label t-label-primary">
     <i class="icon-time"></i>
     <% dt = query.created_at %> <%= dt.strftime("%d %B %Y - %H:%M") %>
    </span>
    <div style="clear: both;"></div>
    <%= smart_links_parser(query.query, @ticket.registered_site).html_safe %>
  </div>
  <div class="ticket-response t-depth-1">
      <h4 class="ticket-response-heading">
        <i class="ticket-response-heading-icon fa fa-commenting"></i>
         Response
      </h4>
      <div <%= @ticket.ticket_queries.count == (query_counter + 1) ? "id=response-container" : "" %>>
        <%= render :partial => "response", :collection => query.ticket_query_responses.asc(:created_at) %>
      </div>
      <% if params[:reopen] != "true" && @ticket.ticket_queries.count == (query_counter + 1) %>
          <div id="form_container" class="ticket-editor">
            <form method="post" action="/admin/tickets_manage/submit_response" id="reopen-form" for="query-response">
              <textarea class="ckeditor" name="ticket_query_response" data-fv-validation="required;" data-fv-messages="Cannot be empty;"></textarea>
              <div class="ticket-internal-response-wrap">
                <div class="ticket-internal-response">
                  <input type="hidden" name="ticket_query_id" value="<%= query.id.to_s %>" />
                  <input type="checkbox" checked="checked" name="internal_response" value="1">
                  <span class="ticket-internal-response">Internal Response</span>
                </div>
                <div class="ticket-tag-member">
                  <!-- <h4 class="ticket-tag-mebmer-heading">Tag member</h4> -->
                  <select class="member_tags" multiple="multiple" name="user_tags[]">
                      <% @members.each do |member| %>
                      <%
                        name = member["name"][I18n.locale.to_s] == "" ? member["name"]["zh_tw"] : member["name"][I18n.locale.to_s]
                        name = "" if name.nil?
                        user_name = "(#{member["user_name"]})"
                        text = " #{name} #{user_name}"
                      %>
                        <option value="<%= member["id"] %>" data-member="<%= member.to_json %>"><%= text %></option>
                      <% end %>
                  </select>
                </div>
              </div>

            </form>
            <input type="submit" id="reopen-form-submit" class="ticket-submit-btn btn btn-primary" value="&#xf1d8;  Submit" />
          </div>
          <div id="ticket_loader" style="display:none;">
            <%= image_tag("preloader.gif", size: "50")  %>
            <div>Posting your response.</div>
          </div>
      <% end %>
  </div>
</div>
<style type="text/css">
  .query-created-date{
    background-color: cyan;
  }
  .ticket-query{
    border: 0.1em solid gray;
    margin-bottom: 0.5em;
  }
</style>