tickets/app/views/admin/tickets_manage/_response.html.erb

 <div class="ticket-response-item" data-scroll-id="response_<%= response.id.to_s %>" data-response-by="<%= response.response_by %>">
  <div class="ticket-response-meta">
    <div class="ticket-response-author">
      <% user = User.find(response.response_by) rescue nil %>
      <% if user.nil? || user.member_profile.avatar.nil? || user.member_profile.avatar.thumb.url == "thumb_person.png"
            avatar = "/assets/thumb_person.png"
          else
            avatar = user.member_profile.avatar.thumb.url
          end
        %>
      <img class="ticket-response-avatar" src="<%= avatar %>" />
      <span class="ticket-response-name"><%= user.name if !user.nil? %></span>
    </div>
    <div class="ticket-response-created-date">
      <% dt = DateTime.parse(response.created_at.to_s) %> <%= dt.strftime("%d %B %Y - %H:%M") %>
    </div>
      <div class="ticket-response-delete-wrap">
        <% if !user.nil? && user.id.to_s == current_user.id.to_s %>
          <a class="ticket-response-delete" href="/admin/tickets_manage/delete_response" data-response-id="<%= response.id.to_s %>">
            <i class="ticket-response-delete-icon fa fa-trash"></i>
            Delete
          </a>
        <% end %>
        <% if response.user_tags.include?(current_user.id.to_s) %>
          <a href="" class="reply-response" data-response-id="<%= response.id.to_s %>">
            <i class="fa fa-share"></i>
            Reply
          </a>
        <% end %>
      </div>
    <div class="ticket-internal-comment-wrap">
      <div class="ticket-internal-wrap">
        <% response.user_tags.each do |u| 
          user = User.find(u) rescue nil
          if !user.nil?
            if user.member_profile.avatar.nil? || user.member_profile.avatar.thumb.url == "thumb_person.png"
              avatar = "/assets/thumb_person.png"
            else
              avatar = user.member_profile.avatar.thumb.url
            end
          end %>
          <div class="ticket-tag-member tool-tip-parent">
            <% if !user.nil? %>
              <img class="t-avatar <%= response.read_by.include?(user.id.to_s) ? "read" : "" %>" src="<%= avatar %>" data-avatar-id="<%= user.id.to_s %>">
              <span class="ticket-tag-member-name tool-tip right"><%= user.name rescue ""%></span>
            <% else %>
              <img class="t-avatar" src="<%= avatar %>">
              <span class="ticket-tag-member-name tool-tip right"><%= user.name rescue "Member was deleted"%></span>
            <% end %>
          </div>
        <% end %>
      </div>
    </div>
  </div>
  <div class="ticket-response-content <%= response.internal_response ? "in-house" : "" %>" data-user-tags="<%= response.user_tags.to_s %>" data-response-id="<%= response.id.to_s %>">
    <%= response.response.html_safe %>
  </div>
</div>