tickets/app/views/admin/tickets_manage/_search_form.html.erb

<div class="search-wrap ticket-search-wrap ticket-container">
  <h3 class="ticket-search-heading">
    <i class="ticket-search-icon fa fa-search"></i>
    Search tickets
  </h3>
  <span class="search-box">
    <form action="<%= !(defined? form_action).nil? ? form_action : "/admin/tickets_manage/search" %>" method="get" id="search-form">
      <select id="smart-field-select" class="ticket-search-option">
        <option value="">General</option>
        <% @smart_search_fields.each do |ssf| %>
         <option value="<%= ssf %>"><%= ssf.capitalize %></option>
        <% end %>
      </select>
      <input class="ticket-search-field" type="text" placeholder="keyword" name="keywords">
      <% if params[:type] == "history" %>
        <input type="hidden" name="type" value="history" />
      <% end %>
      <% if params[:takenby].present? %>
        <input type="hidden" name="takenby" value="<%= params[:takenby] %>" />
      <% end %>
     <% if params[:tagged].present? %>
        <input type="hidden" name="takenby" value="<%= params[:tagged] %>" />
      <% end %>
    </form>
  </span>
  <% if params[:keywords].present? %>
    <div class="ticket-search-result">
      <a href="<%= !(defined? form_action).nil? ? form_action : "/admin/tickets" %>"><i class="icons-cycle"></i></a>
      Search result for <b><i>"<%= params[:keywords] %>"</i></b>
    </div>
  <% end %>

</div>