tickets/app/views/admin/tickets_manage/_ticket_by_c.html.erb

<% case ticket_by_c.status
  when "open"
    badge_class = "badge-info"
  when "closed"
    badge_class = "badge-inverse"
  when "commenced"
    badge_class = "badge-success"
  end

  case ticket_by_c.tagged_status(current_user)
  when "not_tagged"
    tagged_class = "fa-minus"
  when "tagged"
    tagged_class = "fa-eye-slash"
  when "read"
    tagged_class = "fa-eye"
  end

%>
<tr>
  <td><i class="fa <%= tagged_class %>"></i></td>
  <td><%= ticket_by_c.uid %></td>
  <td>
    <% if !ticket_by_c.registered_site.nil? %>
      <a href="http://<%= ticket_by_c.registered_site.site_domain %>" target="_blank"><%= ticket_by_c.registered_site.title %></a>
    <% else %>
      <span class="error-red">Site deleted</span>
    <% end %>
  </td>
  <td class="span6">
    <a href="/admin/tickets_manage/<%= ticket_by_c.id.to_s %>"><%= ticket_by_c.subject %></a>
  </td>
  <td class="span3">
    <% t = DateTime.parse(ticket_by_c.created_at.to_s) %>
    <%= t.strftime("%d %B %Y - %H:%M") %>
  </td>
  <td>
    <% ticket_by_c.tags.each do |tag| %>
      <span class="label label-warning"><%= tag.name %></span>
    <% end %>
  </td>
  <td>
    <span class="label <%= badge_class %>"><%= ticket_by_c.status %></span>
    <% if (ticket_by_c.status == "open" || ticket_by_c.status == "commenced") && ticket_by_c.reopened? %>
      <span class="label badge-success">Reopened</span>
    <% end %>
  </td>
  <td class="span2">
    <% if !ticket_by_c.taken_by.nil? 
      user = User.find(ticket_by_c.taken_by) rescue nil%>
      <%= user.name if !user.nil? %>
    <% else %>
      &nbsp;
    <% end %>
  </td>
  <td class="span1">
    <% if ticket_by_c.is_urgent? %>
      <span class="badge label badge-important">&nbsp;</span>
    <% else %>
      <span class="badge label badge-success">&nbsp;</span>
    <% end %>
  </td>
</tr>