tickets/app/helpers/tickets_helper.rb

module TicketsHelper
	def smart_links_parser(html,site)
		if !site.nil?
			html = html.gsub("href=\"/uploads/","href=\"http://#{site.site_domain}/uploads/")
			html = html.gsub("src=\"/uploads/","src=\"http://#{site.site_domain}/uploads/")
		end
		return html
	end

	def smart_store_link_parser(html)
		html = html.gsub("href=\"/uploads/","href=\"http://#{request.host_with_port}/uploads/")
		html = html.gsub("src=\"/uploads/","src=\"http://#{request.host_with_port}/uploads/")
		return html
	end

	def send_notification_emails(response, ticket)
		response.user_tags.each do |u|
			user = User.find(u) rescue nil
			if !user.nil?
				mp = user.member_profile
				send_email(mp.email,ticket,response,user.name) if !mp.email.nil?
				sleep(2.seconds)
			end
		end
	end

	def send_email(useremail,ticket,response, username)
		url = "#{request.protocol}#{request.host_with_port}/#{I18n.locale}/admin/tickets/#{ticket.id.to_s}#response_#{response.id.to_s}"
      	email = Email.new(:mail_to => useremail, :mail_subject => "Tagged : #{ticket.subject}.", :template => "email/ticket_tag_email.html.erb", :template_data => {"url" => url, "mention" => current_user.name, "name" => username})
      	email.deliver
	end
end