tickets/app/models/ticket_query_response.rb

class TicketQueryResponse 
	include Mongoid::Document
	include Mongoid::Timestamps

	field :response
	field :internal_response, type: Boolean, :default => false
	field :response_by, type: BSON::ObjectId
	field :user_tags, type: Array, default: []

	scope :for_clients, ->{ where(:internal_response.in => [nil, false]) }

	belongs_to :ticket_query
end