lot of updates

app/assets/stylesheets/tickets/_common.scss

@@ -2,4 +2,73 @@
 
 #filter {
     display: none;
+}
+
+.img-avatar {
+    width: 50px;
+    height: 50px;
+}
+
+.t-avatar {
+    width: 30px;
+    height: 30px;
+    border-radius: 50%;
+}
+
+.t-label {
+    border-radius: 0.125rem;
+    display: inline-block;
+    padding: 4px 0.5rem;
+    font-family: $main-font;
+}
+
+.t-label-primary {
+    color: $gray;
+    background-color: $white;
+}
+
+.t-status {
+    text-transform: uppercase;
+    border-radius: 0.125rem;
+    font-size: 0.75rem;
+    display: inline-block;
+    padding: 4px 0.375rem;
+    font-family: $main-font;
+}
+
+.t-status-open {
+    color: $white;
+    background-color: $green;
+}
+
+.t-status-close {
+    color: $white;
+    background-color: $gray;
+}
+
+.t-status-processing {
+    color: $white;
+    background-color: $purple;
+}
+
+// change bootstrap label colors to fit this design theme
+.label {
+    text-shadow: none;
+    font-family: $main-font;
+    font-size: 12px;
+    font-weight: 100;
+    display: inline-block;
+}
+.label-primary {
+    background-color: $primary;
+}
+.label-open {
+    background-color: $green;
+}
+
+.label-commenced {
+    background-color: $purple;
+}
+.label-danger {
+    background-color: $red;
 }

app/assets/stylesheets/tickets/ticket_index.scss

@@ -2,6 +2,7 @@
 @import 'ticket_variables';
 @import 'common';
 @import 'classes';
+
 body {
     background-color: $subtle-gray;
 }
@@ -22,14 +23,28 @@ body {
     margin: auto;
 }
 
-.ticket-search-option {
+.ticket-search-wrap {
-    width: 10%;
+    font-family: $main-font;
-}
+    color: $gray;
-
+    .ticket-search-option {
-input.ticket-search-field {
+        width: 15%;
-    width: 80%;
+        height: 50px;
-    height: 30px;
+        border: none;
-    margin-bottom: 0;
+        border-radius: $t-round;
+        font-size: 18px;
+    }
+    .ticket-search-field {
+        color: $gray;
+        font-size: 18px;
+        font-weight: normal;
+        padding: 0 20px;
+        width: 84%;
+        height: 50px;
+        margin-bottom: 0;
+        box-shadow: none;
+        border: none;
+        border-radius: $t-round;
+    }
 }
 
 .ticket-section {
@@ -79,6 +94,19 @@ input.ticket-search-field {
     &:hover {
         background-color: $light-blue;
     }
+    .ticket-site-link {
+        margin-left: 8px;
+        padding: 2px 4px;
+        font-size: 12px;
+        color: $white;
+        background-color: $second;
+        border-radius: $t-strong-round;
+        &:hover {
+            color: $white;
+            text-decoration: none;
+            background-color: darken($second, 10%);
+        }
+    }
 }
 
 .ticket-item:first-child {
@@ -117,3 +145,15 @@ input.ticket-search-field {
     -webkit-webkit-transition: $t-fast all;
     transition: $t-fast all;
 }
+
+
+// Search result
+.ticket-search-result {
+    background-color: $second;
+    padding: 16px 14px;
+    color: $white;
+    font-size: 24px;
+    a {
+        color: $white;
+    }
+}

app/assets/stylesheets/tickets/ticket_show.scss

@@ -2,7 +2,6 @@
 @import 'ticket_variables';
 @import 'common';
 @import 'classes';
-
 #main-wrap .wrap-inner {
     padding-top: 20px !important;
 }
@@ -110,50 +109,12 @@
     }
 }
 
-
-
 .t-list-unstyled {
     list-style: none;
     margin: 0;
     padding: 0;
 }
 
-.t-label {
-    border-radius: 0.125rem;
-    display: inline-block;
-    padding: 4px 0.5rem;
-    font-family: Arial, "Helvetica Neue", Helvetica, sans-serif;
-}
-
-.t-label-primary {
-    color: $gray;
-    background-color: $white;
-}
-
-.t-status {
-    text-transform: uppercase;
-    border-radius: 0.125rem;
-    font-size: 0.75rem;
-    display: inline-block;
-    padding: 4px 0.375rem;
-    font-family: Arial, "Helvetica Neue", Helvetica, sans-serif;
-}
-
-.t-status-open {
-    color: $white;
-    background-color: $green;
-}
-
-.t-status-close {
-    color: $white;
-    background-color: $gray;
-}
-
-.t-status-processing {
-    color: $white;
-    background-color: $purple;
-}
-
 .t-category {
     border-radius: 0.125rem;
     display: inline-block;
@@ -221,7 +182,6 @@
     transition: .15s all ease-in-out;
     -webkit-box-shadow: 0 2px 15px 0 rgba(0, 0, 0, .1);
     margin: 0;
-
 }
 
 .notice-pop {
@@ -249,6 +209,7 @@
         padding-top: 70px;
     }
 }
+
 .notice-bar {
     position: fixed;
     left: 61px;
@@ -262,10 +223,6 @@
     }
 }
 
-.notice-bar-close {
-
-}
-
 .ticket-wrap {
     position: relative;
     max-width: 1000px;
@@ -307,6 +264,9 @@
     }
     .ticket-state {
         float: right;
+        > * {
+            // vertical-align: top;
+        }
     }
     .ticket-urgent-btn {
         margin-right: 3px;
@@ -325,6 +285,85 @@
     }
 }
 
+.onoffswitch {
+    position: relative;
+    width: 70px;
+    -webkit-user-select: none;
+    -moz-user-select: none;
+    -ms-user-select: none;
+    display: inline-block;
+}
+
+.onoffswitch-checkbox {
+    display: none;
+}
+
+.onoffswitch-label {
+    display: block;
+    overflow: hidden;
+    cursor: pointer;
+    border-radius: 20px;
+    margin-bottom: 0;
+}
+
+.onoffswitch-inner {
+    display: block;
+    width: 200%;
+    margin-left: -100%;
+    transition: margin .15s ease-in 0s;
+}
+
+.onoffswitch-inner:before,
+.onoffswitch-inner:after {
+    display: block;
+    float: left;
+    width: 50%;
+    height: 30px;
+    padding: 0;
+    line-height: 30px;
+    font-size: 12px;
+    color: white;
+    font-family: $main-font;
+    box-sizing: border-box;
+}
+
+.onoffswitch-inner:before {
+    content: "ON";
+    padding-left: 10px;
+    background-color: $red;
+    color: $white;
+}
+
+.onoffswitch-inner:after {
+    content: "OFF";
+    padding-right: 10px;
+    background-color: $gray;
+    color: $white;
+    text-align: right;
+}
+
+.onoffswitch-switch {
+    display: block;
+    width: 18px;
+    height: 18px;
+    margin: 6px;
+    background: $white;
+    position: absolute;
+    top: 0;
+    bottom: 0;
+    right: 40px;
+    border-radius: 50%;
+    transition: all .15s ease-in 0s;
+}
+
+.onoffswitch-checkbox:checked + .onoffswitch-label .onoffswitch-inner {
+    margin-left: 0;
+}
+
+.onoffswitch-checkbox:checked + .onoffswitch-label .onoffswitch-switch {
+    right: 0px;
+}
+
 .ticket-action {
     position: absolute;
     right: 1.4rem;
@@ -387,8 +426,9 @@
 }
 
 .ticket-category {
-   position: relative; 
+    position: relative;
 }
+
 .ticket-category-dropdown {
     text-transform: uppercase;
     color: $white;
@@ -498,12 +538,14 @@
 .ticket-response-heading-icon {
     margin-right: 0.5rem;
 }
+
 .ticket-response-wrap {
     &.collapsed {
         height: 0;
         overflow: hidden;
     }
 }
+
 .ticket-response-item {
     margin: 35px auto;
     width: 90%;
@@ -545,6 +587,83 @@
     overflow: auto;
 }
 
+.ticket-inhouse-heading {
+    display: block;
+    font-size: 12px;
+}
+
+// Override select2 styles, I need this evil power
+#main-wrap {
+    .select2-container-multi {
+        margin-right: 0.9375rem;
+        min-width: 200px;
+
+        .select2-choices {
+            padding: 0;
+            border-radius: $t-round;
+
+            .select2-search-field {
+                input {
+                    padding: 10px 5px;
+                }
+            }
+        }
+
+        .select2-search-choice {
+            padding: 10px 1.75rem 10px 0.7rem;
+            border-color: lighten($gray, 20%);
+            background: $white;
+
+            > div {
+                &:before {
+                    content: "\F007";
+                    font-family: FontAwesome;
+                    display: inline-block;
+                    font-size: 0.9375rem;
+                    color: $second;
+                    margin: 0 0.5rem 0 0;
+                }
+            }
+        }
+
+        .select2-search-choice-close {
+            right: 15px;
+            left: auto;
+
+            &:before {
+                content: "\f057";
+                font-family: FontAwesome;
+                position: absolute;
+                cursor: pointer;
+                left: 6px;
+                top: 6px;
+                font-size: 0.9375rem;
+                color: $gray;
+            }
+
+            &:hover {
+                &:before {
+                    color: $red;
+                }
+            }
+        }
+    }
+}
+
+.select2-result-label {
+    > span {
+        white-space: nowrap;
+    }
+}
+
+
+.fileupload {
+    .thumbnail {
+        max-width: 60%;
+        height: auto;
+    }
+}
+
 // editor
 .ticket-editor {
     padding: 10px 1.8rem 20px;
@@ -572,7 +691,6 @@
     }
 }
 
-
 // ticket table
 .ticket-table {
     td {
@@ -593,32 +711,8 @@
     }
 }
 
-
+.scroll-element {
-// .ticket-category-select{
+    border: 5px solid #489ad8;
-//     border: medium none;
+    -webkit-transition: border-color 1s linear;
-//     text-decoration: none;
+    transition: border-color 1s linear;
-//     color: $white;
+}
-//     border-radius: 0.125rem;
-//     left: auto;
-//     min-width: 100px;
-//     padding: 15px 0;
-//     right: 0;
-//     top: 8.3%;
-// }
-
-// .ticket-category-dropdown{
-//     color: $white;
-//     text-decoration: none;
-//     &:hover{
-//         color : $white;
-//         text-decoration: none;
-//     }
-//      &:active{
-//         outline:none;
-//     }
-//      &:focus{
-//         outline:none;
-//     }
-// }
-
-// till here

app/controllers/admin/tickets_api_controller.rb

@@ -110,7 +110,7 @@ class Admin::TicketsApiController < ApplicationController
 			response["ticket"]["queries"] = []
 			ticket.ticket_queries.asc(:created_at).each do |qu|
 				r = {"query" => qu.query, "responses" => []}
-				r["responses"] = qu.ticket_query_responses.asc(:created_at).collect do |qr|
+				r["responses"] = qu.ticket_query_responses.for_clients.asc(:created_at).collect do |qr|
 					user = User.find(qr.response_by) rescue nil
 					if user.member_profile.avatar.nil? || user.member_profile.avatar.thumb.url == "thumb_person.png"
 						avatar = "http://" + request.host_with_port + "/assets/thumb_person.png"

app/controllers/admin/tickets_controller.rb

@@ -41,6 +41,19 @@ class Admin::TicketsController < OrbitAdminController
   def show
     @ticket = Ticket.find(params[:id]) rescue nil
     @categories = ModuleApp.find_by_key("ticket").categories
+    @members = []
+    MemberProfile.all.each do |mp|
+      user = mp.user rescue nil
+      if !user.nil? && user.id.to_s != current_user.id.to_s && user.user_name != "rulingcom"
+        avatar = (mp.avatar.thumb.url == "thumb_person.png" ? "/assets/thumb_person.png" : mp.avatar.thumb.url rescue "/assets/thumb_person.png")
+        @members << {
+          "id" => user.id.to_s,
+          "user_name" => (user.user_name rescue ""),
+          "avatar" => avatar,
+          "name" => (mp.name_translations rescue {"en" => "","zh_tw" => ""})
+        }
+      end
+    end
   end
 
   def changecategory
@@ -77,6 +90,27 @@ class Admin::TicketsController < OrbitAdminController
     redirect_to admin_ticket_path(ticket.id)
   end
 
+  def reopen
+    ticket = Ticket.find(params[:ticket_id]) rescue nil
+    ticket.status = "open"
+    ticket.reopened_count = ticket.reopened_count + 1
+    tq = TicketQuery.new
+    tq.query = params[:ticket_query]
+    tq.ticket = ticket 
+    tq.save
+    ticket.save
+    response = {}
+    response["success"] = true
+    render :json => response.to_json
+  end
+
+  def destroy
+    tick = Ticket.find(params[:id]) rescue nil
+    tick.destroy if !tick.nil?
+    redirect_to admin_tickets_path
+  end
+
+
   def toggleurgent
     mark_urgent = params[:mark_urgent]
     if mark_urgent
@@ -148,7 +182,13 @@ class Admin::TicketsController < OrbitAdminController
       response = TicketQueryResponse.new
       response.response = smart_store_link_parser(params[:ticket_query_response])
       response.response_by = current_user.id
+      response.internal_response = params[:internal_response] if params[:internal_response].present?
+      response.user_tags = params[:user_tags]  if params[:user_tags].present?      
       response.save
+      if params[:user_tags].present?
+        p1 = fork { send_notification_emails(response, tq.ticket) }
+        Process.detach(p1)
+      end
       tq.ticket_query_responses << response
       render :partial => "response", :object => response 
     else

app/helpers/tickets_helper.rb

@@ -10,4 +10,20 @@ module TicketsHelper
 		html = html.gsub("src=\"/uploads/","src=\"http://#{request.host_with_port}/uploads/")
 		return html
 	end
+
+	def send_notification_emails(response, ticket)
+		response.user_tags.each do |u|
+			user = User.find(u) rescue nil
+			if !user.nil?
+				mp = user.member_profile
+				send_email(mp.email,ticket,response,user.name) if !mp.email.nil?
+			end
+		end
+	end
+
+	def send_email(useremail,ticket,response, username)
+		url = "#{request.protocol}#{request.host_with_port}/#{I18n.locale}/admin/tickets/#{ticket.id.to_s}#response_#{response.id.to_s}"
+      	email = Email.new(:mail_to => useremail, :mail_subject => "Tagged : #{ticket.subject}.", :template => "email/ticket_tag_email.html.erb", :template_data => {"url" => url, "mention" => current_user.name, "name" => username})
+      	email.deliver
+	end
 end

app/models/ticket_query_response.rb

@@ -3,7 +3,11 @@ class TicketQueryResponse
 	include Mongoid::Timestamps
 
 	field :response
+	field :internal_response, type: Boolean, :default => false
 	field :response_by, type: BSON::ObjectId
+	field :user_tags, type: Array, default: []
+
+	scope :for_clients, ->{ where(:internal_response.in => [nil, false]) }
 
 	belongs_to :ticket_query
 end

app/views/admin/tickets/_query.html.erb

@@ -15,6 +15,22 @@
             <form method="post" action="/admin/ticket/submit_response" id="reopen-form" for="query-response">
               <textarea class="ckeditor" name="ticket_query_response" data-fv-validation="required;" data-fv-messages="Cannot be empty;"></textarea>
               <input type="hidden" name="ticket_query_id" value="<%= query.id.to_s %>" />
+              <input type="checkbox" name="internal_response" value="1"> 
+                <span class="ticket-internal-response">Internal Response</span>
+              <div class="ticket-tag-member">
+                <h4 class="ticket-tag-mebmer-heading">Tag member</h4>
+                <select class="member_tags" multiple="multiple" name="user_tags[]">
+                    <% @members.each do |member| %>
+                    <%
+                      name = member["name"][I18n.locale.to_s] == "" ? member["name"]["zh_tw"] : member["name"][I18n.locale.to_s]
+                      name = "" if name.nil?
+                      user_name = "(#{member["user_name"]})"
+                      text = " #{name} #{user_name}"
+                    %>
+                      <option value="<%= member["id"] %>" data-member="<%= member.to_json %>"><%= text %></option>
+                    <% end %>
+                </select>
+              </div>
             </form>
             <input type="submit" id="reopen-form-submit" class="btn btn-primary" value="Submit" />
           </div>

app/views/admin/tickets/_response.html.erb

@@ -1,4 +1,4 @@
- <div class="ticket-response-item">
+ <div class="ticket-response-item" data-scroll-id="response_<%= response.id.to_s %>">
   <div class="ticket-response-meta">
     <div class="ticket-response-author">
       <% user = User.find(response.response_by) rescue nil %>
@@ -14,6 +14,22 @@
     <div class="ticket-response-created-date">
       <% dt = DateTime.parse(response.created_at.to_s) %> <%= dt.strftime("%d %B %Y - %H:%M") %>
     </div>
+    <h4 class="ticket-inhouse-heading">
+      <%= response.internal_response ? "Inhouse" : "" %>
+    </h4>
+    <div class="ticket-inhouse-wrap">
+      <% response.user_tags.each do |u| 
+        user = User.find(u) rescue nil
+        if !user.nil?
+          if user.member_profile.avatar.nil? || user.member_profile.avatar.thumb.url == "thumb_person.png"
+            avatar = "/assets/thumb_person.png"
+          else
+            avatar = user.member_profile.avatar.thumb.url
+          end
+        end %>
+        <img class="t-avatar" src="<%= avatar %>">
+      <% end %>
+    </div>
   </div>
   <div class="ticket-response-content">
     <%= response.response.html_safe %>

app/views/admin/tickets/_search_form.html.erb

@@ -1,18 +1,25 @@
 <div class="search-wrap ticket-search-wrap">
   <!-- <a href="#" id="serach-btn"><i class="icons-search"></i></a> -->
-  <% if params[:keywords].present? %>
+  <h3 class="ticket-search-heading">
-    <a href="/admin/tickets"><i class="icons-cycle"></i></a>
+    <i class="ticket-search-icon fa fa-search"></i>
-    <span>Searched for <b><i><%= params[:keywords] %></i></b></span>
+    Search tickets
-  <% end %>
+  </h3>
   <span class="search-box">
     <form action="/admin/tickets/search" method="get" id="search-form">
       <select id="smart-field-select" class="ticket-search-option">
-        <option value="">general</option>
+        <option value="">General</option>
         <% @smart_search_fields.each do |ssf| %>
-         <option value="<%= ssf %>"><%= ssf %></option>
+         <option value="<%= ssf %>"><%= ssf.capitalize %></option>
         <% end %>
       </select>
-      <input class="ticket-search-field" type="text" placeholder="Search" name="keywords" />
+      <input class="ticket-search-field" type="text" placeholder="keyword" name="keywords">
     </form>
   </span>
+  <% if params[:keywords].present? %>
+    <div class="ticket-search-result">
+      <a href="/admin/tickets"><i class="icons-cycle"></i></a>
+      Search result for <b><i>"<%= params[:keywords] %>"</i></b>
+    </div>
+  <% end %>
+
 </div>

app/views/admin/tickets/_ticket.html.erb

@@ -9,17 +9,24 @@
   end
 %>
 <div class="ticket ticket-item" id="ticket_<%= ticket.id.to_s %>" data-id="<%= ticket.id.to_s %>">
-	#<%= ticket.uid %> - <a class="ticket-link" href="<%= admin_ticket_path(ticket.id) %>"><span class="ticket-title"><%= ticket.subject %></span> </a><a href="http://<%= ticket.registered_site.site_domain %>" target="_blank">(<%= ticket.registered_site.title %>)</a>
+	#<%= ticket.uid %> - 
+  <a class="ticket-link" href="<%= admin_ticket_path(ticket.id) %>">
+    <span class="ticket-title"><%= ticket.subject %></span>
+  </a>
+  <a class="ticket-site-link" href="http://<%= ticket.registered_site.site_domain %>" target="_blank">
+    <i class="fa fa-external-link"></i>
+    <%= ticket.registered_site.title %>
+  </a>
 	<div class="ticket-label pull-right">
   <% if ticket.is_urgent? %>
     <span class="label label-danger">Urgent</span>
   <% end %>
-	 <span class="label label-info <%= badge_class %>">
+	 <span class="label <%= badge_class %>">
     <i class="fa fa-eye"></i>
-      <%= ticket.status %>
+      <%= ticket.status.capitalize %>
     </span>
     <% if !ticket.taken_by.nil? %>
-      <span class="ticket-author t-label t-label-primary">
+      <span class="ticket-author label label-primary">
         <i class="icon-user"></i> 
         <% user = User.find(ticket.taken_by) %>
          <%= user.name if !user.nil? %>

app/views/admin/tickets/search.html.erb

@@ -1,15 +1,24 @@
 <% content_for :page_specific_css do %>
-  <%= stylesheet_link_tag "tickets" %>
+    <%= stylesheet_link_tag "https://maxcdn.bootstrapcdn.com/font-awesome/4.4.0/css/font-awesome.min.css" %>
-  <%= stylesheet_link_tag "ticket" %>
+    <%= stylesheet_link_tag "https://maxcdn.bootstrapcdn.com/bootstrap/3.3.5/css/bootstrap.min.css" %>
+    <%= stylesheet_link_tag "tickets/ticket_index" %>
 <% end %>
 <%= render :partial => "search_form" %>
-<div>
+<div class="ticket-container">
 <% @categories.each do |category| %>
-	<div>
+	<div class="ticket-section-container">
-		<h3><%= category.title %></h3>
+		<h4 class="ticket-category-title">
+            <%= category.title %>
+        </h4>
    	 	<%= render :partial => "ticket", :collection => @tickets[category] %>
-	</div>
+        <div class="ticket-section-view-all">
-  <div class="pull-right"><a href="/admin/tickets/category/<%= category.id.to_s %>/?<%= request.original_fullpath.split("?")[1] %>">View all tickets from <%= category.title %></a></div>
+            <a class="ticket-section-view-all-btn" href="/admin/tickets/category/<%= category.id.to_s %>/?<%= request.original_fullpath.split("?")[1] %>">
+                <i class="ticket-section-view-all-icon fa fa-share"></i>
+                View all tickets from <%= category.title %>
+            </a>
+        </div>
+    </div>
+    
 <% end %>
 </div>
 <script type="text/javascript" src="/assets/search.js"></script>

app/views/admin/tickets/show.html.erb

@@ -1,10 +1,12 @@
 <% content_for :page_specific_css do %>
   <%= stylesheet_link_tag "https://maxcdn.bootstrapcdn.com/font-awesome/4.4.0/css/font-awesome.min.css" %>
   <%= stylesheet_link_tag "tickets/ticket_show" %>
+  <%= stylesheet_link_tag "select2/select2" %>
 <% end %>
 <% content_for :page_specific_javascript do %>
   <%= javascript_include_tag "lib/jquery.form.js" %>
   <%= javascript_include_tag "validator" %>
+  <%= javascript_include_tag "select2/select2.min" %>  
 <% end %>
 <% if !@ticket .nil? %>
 <% case @ticket.status 
@@ -76,6 +78,12 @@
                  </li>
                <% end %>
              <% end %>
+             <li>
+                <a class="ticket-close t-item" data-method="delete" data-confirm="Are you sure?" href="/admin/tickets/<%= @ticket.id.to_s %>" data-ticket-id="<%= @ticket.id.to_s %>">
+                     <i class="fa fa-trash-o"></i>
+                   Delete
+                </a>
+             </li>
            </ul>
          </div>
        </div>
@@ -96,7 +104,14 @@
              <a href="/admin/tickets/<%= @ticket.id.to_s %>/toggleurgent" class="ticket-urgent-btn t-btn t-btn-danger t-uppercase <%= "active" if @ticket.is_urgent? %>" id="toggle-urgent">
               <i class="fa fa-fire"></i>
               Urgent
-            </a>
+<!--               <div class="onoffswitch">
+                  <input type="checkbox" name="onoffswitch" class="onoffswitch-checkbox" id="myonoffswitch">
+                  <label class="onoffswitch-label" for="myonoffswitch">
+                      <span class="onoffswitch-inner"></span>
+                      <span class="onoffswitch-switch"></span>
+                  </label>
+              </div>
+ -->            </a>
             <% end %>
              <span class="ticket-status t-status <%= badge_class %>">
                <i class="fa fa-eye"></i>
@@ -128,9 +143,8 @@
     <% if params[:reopen] == "true"%>
       <% if @ticket.status == "closed" %>
         <div id="form_container" class="ticket-editor">
-          <form method="post" action="/admin/ticket/reopen" id="reopen-form" for="query">
+          <form method="post" action="/admin/tickets/<%= @ticket.id.to_s %>/reopen" id="reopen-form" for="query">
             <textarea class="ckeditor" name="ticket_query" data-fv-validation="required;" data-fv-messages="Cannot be empty;"></textarea>
-            <input type="hidden" name="ticket_id" value="<%= @ticket.uid %>" />
           </form>
           <input type="submit" id="reopen-form-submit" class="btn btn-primary" value="Reopen" />
           <input type="button" class="btn reopen-back-btn" value="Cancel" />
@@ -150,6 +164,7 @@
   </div>
 <% end %>
 <script type="text/javascript">
+  var locale = "<%= I18n.locale.to_s %>";
   var fv = new FormValidator($("#reopen-form"));
   $("#reopen-form-submit").on("click",function(){
     for (instance in CKEDITOR.instances) {
@@ -166,6 +181,7 @@
               window.location.href = window.location.pathname;
             }else{
               fv.reset();
+              $(".member_tags").select2("val","");
               for (instance in CKEDITOR.instances) {
                  CKEDITOR.instances[instance].setData("");
               }
@@ -174,10 +190,42 @@
             }
             $("#ticket_loader").hide();
           },500)
+        },
+        error : function(){
+          $("#ticket_loader").find("img").hide();
+          $("#ticket_loader").find("div").text("There was some error.");
         }
       });
     }
   })
+
+$(document).ready(function(){
+  if(window.location.hash != ""){
+    var item = window.location.hash.replace("#","");
+        el = $("div[data-scroll-id=" + item + "]");
+      $('html, body').scrollTop(el.offset().top - 100);
+      el.addClass("scroll-element");
+      el.one("mouseover",function(){
+        el.css( "border-color", "rgba(0,0,0,0)");
+      })
+  }
+
+  $(".member_tags").select2({
+      formatResult: function (el) {
+        var $el = $(el.element),
+            member = $el.data("member"),
+            name = (member.name[locale] == "" ? member.name.zh_tw : member.name[locale]),
+            user_name = "(" + member.user_name + ")",
+            text = name + " " + user_name;
+        if (!el.id) { return el.text; }
+        var $state = $(
+          '<span><img src="' + member.avatar + '" class="img-avatar" /> ' + text + '</span>'
+        );
+        return $state;
+      },
+      placeholder: "Add Members"
+    });
+})
   $(".reopen-back-btn").on("click",function(){
     for (instance in CKEDITOR.instances) {
       CKEDITOR.instances[instance].updateElement();
@@ -199,8 +247,8 @@
     return false;
   })
   $("#toggle-urgent").on("click",function(){
-    var el = $(this),
+    var el = $(this);
-        mark_urgent = !el.hasClass("active");
+    var mark_urgent = !el.hasClass("active");
     $.ajax({
       url : el.attr("href"),
       type : "post",

app/views/email/ticket_tag_email.html.erb

@@ -0,0 +1,3 @@
+<h3>Hello <%= @data["name"] %>,</h3>
+<p><%= @data["mention"] %> mentioned you in a ticket.
+<a href="<%= @data['url'] %>" > Please click here to view the ticket.</a>

config/routes.rb

@@ -21,6 +21,7 @@ Rails.application.routes.draw do
       get "changecategory"
       get "close"
       post "toggleurgent"
+      post "reopen"
     end
    end
   end