diff --git a/app/controllers/admin/tickets_controller.rb b/app/controllers/admin/tickets_controller.rb
index 5252e49..cc78ddc 100644
--- a/app/controllers/admin/tickets_controller.rb
+++ b/app/controllers/admin/tickets_controller.rb
@@ -50,15 +50,20 @@ class Admin::TicketsController < OrbitAdminController
   end
 
   def tagged_tickets
-    tqrs = TicketQueryResponse.where(:user_tags.in => [current_user.id.to_s], :read_by.nin => [current_user.id.to_s], :status.ne => "closed")
+    if params[:keywords].present?
+      statuses = ["open","commenced", "closed"]
+    else
+      statuses = ["open","commenced"]
+    end
+    tqrs = TicketQueryResponse.where(:user_tags.in => [current_user.id.to_s], :read_by.nin => [current_user.id.to_s])
     @unread_tickets = []
     @read_tickets = []
     tqrs.each do |tqr|
-      @unread_tickets << tqr.ticket_query.ticket if !tqr.ticket_query.nil? && !tqr.ticket_query.ticket.nil?
+      @unread_tickets << tqr.ticket_query.ticket if !tqr.ticket_query.nil? && !tqr.ticket_query.ticket.nil? && statuses.include?(tqr.ticket_query.ticket.status)
     end
-    tqrs = TicketQueryResponse.where(:user_tags.in => [current_user.id.to_s], :read_by.in => [current_user.id.to_s], :status.ne => "closed")
+    tqrs = TicketQueryResponse.where(:user_tags.in => [current_user.id.to_s], :read_by.in => [current_user.id.to_s])
     tqrs.each do |tqr|
-       @read_tickets << tqr.ticket_query.ticket if !tqr.ticket_query.nil? && !tqr.ticket_query.ticket.nil?
+       @read_tickets << tqr.ticket_query.ticket if !tqr.ticket_query.nil? && !tqr.ticket_query.ticket.nil? && statuses.include?(tqr.ticket_query.ticket.status)
     end
     @read_tickets.uniq!
     @unread_tickets.uniq!
diff --git a/app/models/ticket.rb b/app/models/ticket.rb
index 7543fad..e1ccff9 100644
--- a/app/models/ticket.rb
+++ b/app/models/ticket.rb
@@ -50,7 +50,7 @@ class Ticket
 		tqrs = TicketQueryResponse.where(:user_tags.in => [user.id.to_s], :read_by.nin => [user.id.to_s])
 		unread_tickets = []
 		tqrs.each do |tqr|
-	      unread_tickets << tqr.ticket_query.ticket if !tqr.ticket_query.nil? && !tqr.ticket_query.ticket.nil?
+	      unread_tickets << tqr.ticket_query.ticket if !tqr.ticket_query.nil? && !tqr.ticket_query.ticket.nil? && tqr.ticket_query.ticket.status != "closed"
 	    end
 	    unread_tickets.uniq!
 	    unread_tickets.count