<% case ticket_by_c.status when "open" badge_class = "badge-info" when "closed" badge_class = "badge-inverse" when "commenced" badge_class = "badge-success" end case ticket_by_c.tagged_status(current_user) when "not_tagged" tagged_class = "fa-minus" when "tagged" tagged_class = "fa-eye-slash" when "read" tagged_class = "fa-eye" end %> <%= ticket_by_c.uid %> <% if !ticket_by_c.registered_site.nil? %> <%= ticket_by_c.registered_site.title %> <% else %> Site deleted <% end %> <%= ticket_by_c.subject %> <% t = DateTime.parse(ticket_by_c.created_at.to_s) %> <%= t.strftime("%d %B %Y - %H:%M") %> <% ticket_by_c.tags.each do |tag| %> <%= tag.name %> <% end %> <%= ticket_by_c.status %> <% if (ticket_by_c.status == "open" || ticket_by_c.status == "commenced") && ticket_by_c.reopened? %> Reopened <% end %> <% if !ticket_by_c.taken_by.nil? user = User.find(ticket_by_c.taken_by) rescue nil%> <%= user.name if !user.nil? %> <% else %>   <% end %> <% if ticket_by_c.is_urgent? %>   <% else %>   <% end %>