81 lines
2.0 KiB
Ruby
81 lines
2.0 KiB
Ruby
class Ticket
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include Mongoid::Document
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include Mongoid::Timestamps
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include OrbitTag::Taggable
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include OrbitCategory::Categorizable
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include Slug
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field :site_type
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field :ticket_creater_id
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field :ticket_creater_name
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field :subject
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field :urgent, type: Boolean, default: false
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field :reopened_count, type: Integer, :default => 0
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field :status, :default => "open"
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field :taken_by, type: BSON::ObjectId
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scope :open, ->{ where(status: "open") }
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scope :closed, ->{ where(status: "closed") }
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scope :commenced, ->{ where(status: "commenced") }
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scope :not_urgent, ->{ where(:urgent.in => [false,nil]) }
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scope :all_urgent, ->{ where(urgent: true) }
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belongs_to :registered_site
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has_many :ticket_queries, :dependent => :destroy
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def can_be_reopened?
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self.reopened_count < 2
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end
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def is_urgent?
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self.urgent
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end
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def reopened?
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self.reopened_count > 0
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end
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def registered_site_title
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self.registered_site.title
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end
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def registered_site_domain
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self.registered_site.site_domain
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end
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def self.get_ticket_unread_count_for_user(user)
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if user.instance_of?(User)
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tqrs = TicketQueryResponse.where(:user_tags.in => [user.id.to_s], :read_by.nin => [user.id.to_s])
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elsif user.instance_of?(String)
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tqrs = TicketQueryResponse.where(:user_tags.in => [user], :read_by.nin => [user])
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end
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unread_tickets = []
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tqrs.each do |tqr|
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unread_tickets << tqr.ticket_query.ticket if !tqr.ticket_query.nil? && !tqr.ticket_query.ticket.nil? && tqr.ticket_query.ticket.status != "closed"
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end
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unread_tickets.uniq!
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unread_tickets.count
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end
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def tagged_status(user)
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queries = self.ticket_queries
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status = "not_tagged"
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queries.each do |query|
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tqrs = query.ticket_query_responses.where(:user_tags.in => [user.id.to_s])
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if tqrs.count > 0
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tqrs = query.ticket_query_responses.where(:user_tags.in => [user.id.to_s], :read_by.in => [user.id.to_s])
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if tqrs.count > 0
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status = "read"
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else
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status = "tagged"
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end
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else
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status = "not_tagged"
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end
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end
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status
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end
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end |