tickets/app/models/ticket.rb

class Ticket
	include Mongoid::Document
	include Mongoid::Timestamps
	include OrbitTag::Taggable
  	include OrbitCategory::Categorizable
	include Slug

	field :site_type
	field :ticket_creater_id
	field :ticket_creater_name
	field :subject
	field :urgent, type: Boolean, default: false
	field :reopened_count, type: Integer, :default => 0
	field :status, :default => "open"
	field :taken_by, type: BSON::ObjectId

  	scope :open, ->{ where(status: "open") }
  	scope :closed, ->{ where(status: "closed") }
  	scope :commenced, ->{ where(status: "commenced") }
  	scope :not_urgent, ->{ where(:urgent.in => [false,nil]) }
  	scope :all_urgent, ->{ where(urgent: true) }


	belongs_to :registered_site

	has_many :ticket_queries, :dependent => :destroy


	def can_be_reopened?
		self.reopened_count < 2
	end

	def is_urgent?
		self.urgent
	end

	def reopened?
		self.reopened_count > 0
	end

	def registered_site_title
		self.registered_site.title
	end

	def registered_site_domain
		self.registered_site.site_domain
	end
end