tickets/app/models/ticket.rb

class Ticket
	include Mongoid::Document
	include Mongoid::Timestamps
	include OrbitTag::Taggable
  	include OrbitCategory::Categorizable
	include Slug

	field :site_type
	field :ticket_creater_id
	field :ticket_creater_name
	field :ticket_creater_cpanel_id
	field :subject
	field :urgent, type: Boolean, default: false
	field :reopened_count, type: Integer, :default => 0
	field :status, :default => "open"
	field :taken_by, type: BSON::ObjectId

	scope :open, ->{ where(status: "open") }
	scope :closed, ->{ where(status: "closed") }
	scope :commenced, ->{ where(status: "commenced") }
	scope :not_urgent, ->{ where(:urgent.in => [false,nil]) }
	scope :all_urgent, ->{ where(urgent: true) }


	belongs_to :registered_site

	has_many :ticket_queries, :autosave => true, :dependent => :destroy
	accepts_nested_attributes_for :ticket_queries, :allow_destroy => true

	def can_be_reopened?
		self.reopened_count < 2
	end

	def author
		!self.ticket_creater_name.nil? ? self.ticket_creater_name : self.ticket_creater_cpanel_id
	end

	def is_urgent?
		self.urgent
	end

	def reopened?
		self.reopened_count > 0
	end

	def registered_site_title
		self.registered_site.title
	end

	def registered_site_domain
		self.registered_site.site_domain
	end

	def self.get_ticket_unread_count_for_user(user)
		if user.instance_of?(User)
			tqrs = TicketQueryResponse.where(:user_tags.in => [user.id.to_s], :read_by.nin => [user.id.to_s])
		elsif user.instance_of?(String)
			tqrs = TicketQueryResponse.where(:user_tags.in => [user], :read_by.nin => [user])
		end
		unread_tickets = []
		tqrs.each do |tqr|
	      unread_tickets << tqr.ticket_query.ticket if !tqr.ticket_query.nil? && !tqr.ticket_query.ticket.nil? && tqr.ticket_query.ticket.status != "closed"
	    end
	    unread_tickets.uniq!
	    unread_tickets.count
	end

	def tagged_status(user)
		queries = self.ticket_queries
		status = "not_tagged"
		queries.each do |query|  
			tqrs = query.ticket_query_responses.where(:user_tags.in => [user.id.to_s])
			if tqrs.count > 0
				tqrs = query.ticket_query_responses.where(:user_tags.in => [user.id.to_s], :read_by.in => [user.id.to_s])
				if tqrs.count > 0
					status = "read"
				else
					status = "tagged"
				end
			else
				status = "not_tagged"
			end
		end
		status
	end
end